Still my address was not OK with Teavana. Gave my address several more times and mentioned the shipping address would be different Teavana associate said my address wasn't accurate (weird because this house has been here for 50 years!) I'm still waiting for a Teavana supervisor to respond to one of these "notes". The person who takes your call has no supervisor you can speak to and the emoyee is instructed to "make a note of your problem" which is never addressed. If you have a complaint there is nobody to turn to. This is a business problem because my experience was terrible no matter which employee I talked to. It's YOUR fault for buying from them and if they screw up, it's YOUR fault and they don't care.ĭon't place an order online unless you're prepared and have time to deal with a lot of hassle and come out on the losing end.Įmployees are not given problem solving options even if they're the ones who created the problem. Basically, they don't care about you and don't want to resolve your issue. I emailed them and they told me they couldn't address my issue over email and told me to call their customer service. My call with them didn't resolve the issue. I'll have to now give it to someone else. Second, I can't drink black tea because it's bad for my stomach.
TEAVANA TEA BOX FREE
PLUS, you can still order caramel truffle online so obviously it's either a bait or switch or they decided to limit free caramel truffle teas to what, like 50, and then stick other customers with some lower value tea. It's mighty cheap of them to substitute something of less value, instead of another one of equal value. First of all, the English Breakfast is around $5/2oz, and the caramel truffle is $10/2oz. I called them and they said they ran out of the caramel truffle so they replaced it with the English Breakfast. When my tea came, I got a random English Breakfast tea instead.
TEAVANA TEA BOX FOR FREE
They had a promo for free 2 Oz of caramel truffle if you order a certain amount. Get cheaper tea and avoid store associates. Online, Teavana has better deals compared to the stores so I thought I'd kill two birds with one stone. For some reason, their store associates are always standoffish and/or try to oversell and then act disinterested when you refuse. I don't even actually really like going to the store. This has been one of the worst customer service/online order experience I have had. The agent I was corresponding with simply ignored my request and gave me the generic explanations. I asked multiple times for a supervisor via email. Again, if the item has not shipped yet, why not cancel the entire order, also why is the refund only $23.88 when I paid at least $25.07 for the white chocolate peppermint tea? Finally, why modify my order, ignoring the promo codes, expedited shipping etc without getting in touch with me when I had already attempted to contact Teavana preemptively to address the delay? By the way, the White chocolate tea is still available for sale online, no out of stock message. When I mentioned the Starbucks card as my payment source, I was asked to call back again to give my Starbucks card number for a refund of $23.88, once the tea sampler ships. I received an email stating the same so I replied back to the email. The only problem here is most financial institutions do not allow disputing a charge when the transaction is still pending and wouldn't the item ship by the time a dispute is processed? Additionally, this does not apply in my case as I used my Starbucks card. Apparently, this would send a red flag and they would cancel the item at that point. I was told it was too late to cancel it and to contact my financial institution and dispute the charge. I called customer service to cancel the entire order as paying ten dollars for a fourteen dollar item is silly when I can purchase it in person and not have to wait.
But the tea sampler for $13.93 will be shipped at the $9.99 fee, for a total of 23.92. The next day, I got a response stating that the White chocolate tea is out of stock and has been cancelled from my order. I found that my order was on hold, so I emailed customer service, inquiring about the delay and asking to cancel the entire order if there is a delay as I needed the items by a certain date and can purchase in-store if needed. After couple of day of no email in regards to shipment, I checked the order status online. I used the Starbucks card to pay for the total of $48.95. I also paid $9.99 for expedited shipping.
I placed an order online at for White Chocolate Peppermint tea (on sale for $31.50 but paid $25.07 w/ promo) and added on "Steep it simple" tea sampler (for $13.93).
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